Patient Privacy Policy

This Privacy Policy explains how Udenz Lab collects, uses, and safeguards the personal information of patients who use our platform and services. We prioritize the privacy and security of your information and are committed to protecting your confidentiality. By accessing or using Udenz Lab as a patient, you consent to the collection and use of your personal information as outlined in this policy.

1. Information We Collect

1.1. Personal Information: When you interact with Udenz Lab as a patient, we may collect personal information such as your name, contact details, demographic information, dental history, treatment plans, and images.

1.2. Dentist Information: As a patient, you may choose to provide information about your treating dentist, including their name, contact details, and practice information.

2. Use of Information

2.1. We use your personal information for the following purposes:

  • a. Facilitate communication and collaboration between you and your treating dentist.
  • b. Assist in managing your dental appointments, treatment plans, and records.
  • c. Enhance your user experience and provide personalized content.
  • d. Respond to your inquiries, feedback, or support requests.

2.2. We may use aggregated and de-identified information for statistical analysis, research, and improving our services.

3. Data Security

3.1. We employ stringent technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or loss.

3.2. Access to your personal information is limited to authorized personnel who have a legitimate need to access it.

3.3. While we implement security measures, please be aware that no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your information.

4. Sharing of Information

4.1. We may share your personal information with your treating dentist to facilitate effective communication and collaboration.

4.2. We may disclose your information to third-party service providers who assist us in providing our services, subject to their obligation to maintain the confidentiality and security of your information.

5. Consent and Control

5.1. By using Udenz Lab as a patient, you acknowledge and consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

5.2. You have the right to access, correct, update, or delete your personal information by contacting us at support@udenz.ae.

5.3. You may choose to withdraw your consent for the collection and use of your personal information, subject to legal and contractual obligations.

6. Cookies and Tracking Technologies

6.1. Udenz Lab uses cookies and similar tracking technologies to enhance your browsing experience, analyze usage patterns, and deliver personalized content. You can adjust your cookie preferences through your browser settings, although disabling cookies may impact certain features of our platform.

7. Data Retention

7.1. We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

8. Updates to Privacy Policy

8.1. We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Last Updated" date will be revised accordingly. It is your responsibility to review this policy periodically for any updates.

9. Contact Us

9.1. If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at support@udenz.ae.

By using Udenz Lab as a patient, you acknowledge that you have read, understood, and agree to be bound by this Patient Privacy Policy.